The Elizabeth Courtauld Surgery

Welcome to The Elizabeth Courtauld Surgery

We are open 8:30am - 6:30pm Monday, Thursday & Friday, 8:30 - 8:00pm on Tuesdays and Wednesdays. We also open alternate Saturdays between the hours of 8:00am and 10:00am.  Appointments are available during the hours listed below.  Our doctors commence afternoon clinics at 3.30pm and our nurses are available from 1pm or 1.30pm.

The phone lines are closed daily between 1 and 2pm, except for emergencies.

From 14 May 2012 the Surgery will be operating a new appointment system. Under this new system when you contact the surgery to request an appointment, we will take your details and your telephone number. Your doctor will then call you back as soon as possible to dicuss your requirements. Should they need to see you face-to-face they will arrange an appointment witn you. Many such calls can be resolved by medical advice, a prescription or a more suitable appointment with a nurse or healthcare assistant. Your doctor will advise you on the best way to proceed.

This system has been operated successfully in a number of other surgeries. To read about a surgery which developed it and has been using it for a number of years,  Click here: Stour_Access_System[1].

Appointment requests can be made by telephone or by coming into the surgery.

Our Online Appointment booking service has been temporarily suspended while we test out the new system. As your GP will assess each request for an appointment, we are not able to let patients book appointments online for the time being.

You can still request prescriptions online (once you have registered for SystmOnline), please click here. 

To register for our online service, please come to the surgery with ID (Passport or driving license) and ask for a user name and password.

Advanced Access - Once your GP has agreed that your appointment request is appropriate they will be able to book you an advanced appointment, usually up to 6 weeks ahead.

For more information on how to register, please read 'Our Services' page.

Outside Surgery Hours

For urgent appointments outside our normal surgery hours, please call Primecare on: 01787 475944. Calling our number will divert you to this service.

Prescription Order Line

Please telephone 01787 479889 anytime of the day. If we are unable to take your call, please leave a message. Please give us;

• Your Name
• Date of Birth
• The items you require from your repeat prescription list.
• Allow 2 working days to prepare your prescription.

 
To e-mail your repeat prescription requests, click here or use the 'Repeat Prescriptions' link on 'Our Services' page.  

PATIENT PARTICIPATION GROUP

The Surgery set up a Patient Participation Group in 2011 to help formulate an Action Plan for improvements to service in 2012-2013. We have written a report showing how we engaged patients in helping us shape services. The patient survey for 2011-2012 has now been completed. The results of this were discussed by the Patient Participation Group and have been inlcuded in the report.

To read a copy of this report  click on this link: Patient Participation Group Report

To read a copy of the Action Plan click here PPG Action Plan 2012 2013

We will be setting up an email forum where patients can respond by email to suggestions/plans we will be making next year. Details will follow on the website and in posters around the waiting room.

If you would like to answer the survey questions online, please follow the links below. Although the survey has closed, we will be checking them from time to time.

What do you think of our appointments system?

What do you think of our Doctors?

What do you think of our nurses?

What do you think of the out-of-hours service?

How do you rate our service?

 (You will need to click the "back" button twice after each questionnaire to get back to this page).

CLINICAL RESEARCH

The Surgery is an active Clinical Research Practice. We are currently taking part in a number of clinical reserach projects covering disease areas like Diabetes, Coronary Heart Disease and Erectile Dysfunction. Dr Tim Heath is our Research Lead and Sue Cole is our research coordinator.

  Click here to visit the Mid Essex Primary Care Trust website

If you don't know who to ask, ask....PALS. Patient Advice and Liaison Service. See 'More pages' for information about this service.

            For more health advice click on 'More pages' at the top of this page.

If you would like to make a comment about our services on the NHS choices website please click here.

 

 

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